You do not need to know the name of a service before asking for help. Start with what has changed, or what you would like to feel different.
For a piece that needs a refresh
Wash & Style is for cleansing and the finish you choose. It can be useful when product buildup or a lost set makes the piece harder to manage. It is not a repair for torn lace or missing hair.
Review the current service options and shipping information when booking. Standing monthly and quarterly plans are described as coming soon; current orders are individual visits.
For a change in shape
Personalization is an optional paid service for a different cut or finish. Our team first reviews what is possible. The remote process includes agreed specifications and a video review before the piece ships.
Keeping a new, unstyled piece as it arrives is also a valid choice. Personalization is not a requirement.
For a problem with the piece
Use the Repair Center for questions about shedding, lace damage, fit, or construction. Include clear photos and describe when you first noticed the change. The team will explain the next step and any proposed work.
For help choosing
Our online team can answer product questions, and our Brooklyn and Lakewood salons offer in-person guidance. Tell us whether you are comparing a first piece or building on one you already love.
Contact our team or call 917-563-4851. We will help you find the right starting point.
