Shipping policy

Returns and exchanges

Your 10-day return window runs from the day you receive your piece until the day you send it back. Shipping transit time is excluded. This applies to everything we sell, including discounted and coupon purchases, Outlet pieces and Fortune Pre-Owned.

Returns within the United States must be in their original received condition, unworn and unaltered, with tags attached. You have the same 10 days to exchange a piece as you have to return it. Pieces that have been washed, cut, colored, thinned, customized, worn or otherwise altered are not eligible for a refund. Once we've cut, styled or colored a piece for you, it can't be refunded, but tell us what isn't right and we'll gladly adjust the style where we can.

There is no restocking fee on any piece. Original shipping costs, next-day shipping fees and completed services are not refundable.

Contact support@fortunewigs.com or call 917-563-4851 for return instructions and the correct return address. Please allow time to send your piece back within the window. You can also begin through our Return Center.

Refunds typically process within 3–5 business days after receipt; banks may require a further 5–10 business days to display the credit.

Shipping

We ship within the United States. Shipping is free on orders over $300, and orders usually arrive in 3-5 business days. At checkout you can choose UPS Ground or USPS Ground; on orders under $300 each is $6. UPS Next Day Air is $20 and arrives the next business day after your order ships. Orders placed after 2:00 p.m. or Friday-Sunday may require an extra business day to process. Please contact support@fortunewigs.com with shipping questions.

Read the complete Terms & Conditions, including adjustments, services and basic repairs.