Terms & conditions
Please read these terms before placing an order or requesting a service from Fortune Wigs Inc.
Company and contact
Fortune Wigs Inc., 1838 Coney Island Ave, Brooklyn, NY 11230, United States. Email support@fortunewigs.com or call 917-563-4851.
Business hours and processing
Customer service hours are Monday–Thursday, 9:00 a.m.–5:00 p.m., and Friday, 9:00 a.m.–1:00 p.m., Eastern Time. Salon service and order processing are closed Friday; customer service is closed Saturday and Sunday. Online ordering is closed Saturday and open Sunday.
Orders ship within 12 business hours at most. A piece we are personalizing for you ships once the work is finished and you have approved it. Orders placed after 2:00 p.m. or Friday-Sunday may require an extra business day. See our Shipping policy for delivery options.
Size adjustments
Medium is our most commonly stocked cap size, with more limited small, large and sometimes extra-large stock. If your selected piece is available one size above or below the size ordered, our alteration team may adjust it to your ordered size. The internal size tag is usually removed after this adjustment to avoid confusion.
Returns, exchanges and discounts
Your 10-day return window runs from the day you receive your piece until the day you send it back. Shipping transit time is excluded. This applies to everything we sell, including discounted and coupon purchases, Outlet pieces and Fortune Pre-Owned.
Returns within the United States must be in their original received condition, unworn and unaltered, with tags attached. You have the same 10 days to exchange a piece as you have to return it. Pieces that have been washed, cut, colored, thinned, customized, worn or otherwise altered are not eligible for a refund. Once we've cut, styled or colored a piece for you, it can't be refunded, but tell us what isn't right and we'll gladly adjust the style where we can.
There is no restocking fee on any piece. Original shipping costs, next-day shipping fees and completed services are not refundable.
Contact support@fortunewigs.com or call 917-563-4851 for return instructions and the correct return address. Please allow time to send your piece back within the window. You can also begin through our Return Center.
Adjustments and refunds
Most simple adjustments during the 10-day window are provided without charge. Please ask for a quote for advanced customization. Refunds typically process within 3–5 business days after we receive your return; your bank may require another 5–10 business days to display the credit.
Complimentary first wash and set
Wigs and toppers, including Fortune Pre-Owned, include a complimentary first wash and set through a $65 service credit per qualifying purchased piece. The coupon is emailed after purchase. Shipping remains payable by the customer.
Six months of free basic repairs for new wigs and toppers
Every new wig and topper includes six months of free basic repairs, as detailed here. Fortune Pre-Owned Consignment Shoppe pieces are excluded from this benefit.
Eligible repair concerns include shedding, bald spots and color fading. Where appropriate, the service replaces or adds hair; it is not a promise of a replacement wig.
The benefit does not cover accidental damage; recoloring or bleaching; torn or ripped lace; damage associated with glue, gel or tape; sleeping or swimming in the wig; or lace cut back beyond the hairline. Hair replacement service for an eligible shedding concern within the six-month period can take up to three months.
For an assessment, use our Repair Center. Work outside the included benefit is assessed and quoted separately.
Fortune Pre-Owned consignment
Eligible Fortune, Tuni and Mazali wigs may qualify for consignment. As a temporary introductory offer, once an accepted wig is publicly listed for sale, the consignor receives a customer-specific, single-use 20% sitewide coupon. If the wig sells, the payout is 40% in cash or 80% in credit toward a wig purchase only, under the program terms.
Submit the consignment form to begin. Our service team handles subsequent updates and coupon delivery. The separate Consignment Agreement covers evaluation, fees, pricing, the sales period, unsold pieces and other program conditions.
Text messages
With your consent, we send appointment confirmations, reminders and rescheduling messages, and service updates connected to your repair, return, personalization or consignment request. Appointment messages may total up to three per appointment; other service-message frequency varies with your request.
Consent is optional and is not a condition of booking or purchase. You can provide appointment consent verbally when booking; leave an optional SMS consent box unchecked if you do not want texts. Reply STOP to opt out or HELP for help, or contact support@fortunewigs.com. Message and data rates may apply.
Mobile numbers and SMS consent are not sold or shared with third parties or affiliates for their marketing or promotional purposes. Service providers may process the information needed to deliver and support your messages. Read our Privacy Policy.
Our online store and your privacy
Our store is hosted by Shopify. Shopify processes information about visits and purchases, including to provide services informed by interactions with other merchants and with Shopify. Information is shared with Shopify and service providers that may operate in other countries. See our Privacy Policy and the Shopify Consumer Privacy Policy.