Insurance Information

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Before you call your insurance

If you’re losing hair from a medical condition or its treatment, your health plan may help pay for a wig. Here’s what to ask your plan, what paperwork it may want, and what we can and can’t do.

How to check your insurance coverage.

Only your plan can tell you what it covers. Plans that cover a wig for medical hair loss often call it a “cranial prosthesis” or “hair prosthesis.” Here’s how it usually works:

  • Call

    your health plan

    Use the number on your insurance card. Ask whether your plan covers a “cranial prosthesis,” and whether you need approval before you buy.

  • Get

    a prescription from your doctor

    Ask for a prescription for a “cranial prosthesis.” Some plans also want a letter explaining why you need one.

  • Prepare

    your paperwork

    Your plan will tell you what to send. It may include your prescription, a claim form, and an itemized receipt, which you can ask us for.

  • File

    your insurance claim

    You send the claim yourself, the way your plan asks. Keep a copy of everything.

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If your claim is denied

You can ask your plan to review its decision. This is called an appeal. Your plan has to tell you why it denied the claim and how to file one, and a letter from your doctor explaining your need can help. The groups below also have guides for people with hair loss, including where to look for help paying for a wig.

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Finding the right wig

with help from our stylists

Consultations are free, by phone or in person at our salon. We’ll talk through cap styles, fit, and what feels right to you, with no pressure to decide.

You are not alone.

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Hair loss during medical treatment can feel like a lot to carry, for you and for the people who love you. In the salon, we’ve walked alongside many women through it.

We know insurance can feel like one more thing to deal with at a hard time, so we want to be clear about our part. We don’t bill insurance companies, file claims, or talk to your insurer for you, and we can’t tell you what your plan will cover.

If you have a question about your own situation, please ask. Call or text us at 917-563-4851, or email support@fortunewigs.com. We’ll look into it and do our best to help.

Learn more about Fortune Wigs

Frequently asked questions

How can I find out if my insurance policy covers a wig for medical hair loss?

Call your health plan at the number on your insurance card, and ask about coverage for a “cranial prosthesis” or “hair prosthesis.” Some plans treat a “wig” as cosmetic, so the name matters. Good questions to ask: Is it covered for my kind of hair loss? Do I need a prescription or a letter from my doctor? Do I need approval before I buy? Is there a dollar limit, or a limit on the type of wig? Can I buy from any wig shop and send in my own receipt? What does the receipt need to show? How long do claims usually take? It helps to write down who you spoke with and what they said.

Can Fortune Wigs help with my insurance paperwork?

We can give you an itemized receipt for your wig. For an online order, ask us and we’ll email it to you. The claim itself is between you and your plan. If your plan wants more on the receipt, such as a billing code or our tax ID, ask us and we’ll see what we can do. We can’t promise we’ll be able to add it, but we’ll check.

What does my doctor need to give me?

Plans often want a prescription for a “cranial prosthesis” that names your diagnosis and has your doctor’s signature. Some also want a letter of medical necessity. That’s a letter from your doctor explaining why you need one for your condition. Your plan can tell you exactly what it needs.

Does Medicare cover a wig?

Original Medicare doesn’t cover wigs. If you have a Medicare Advantage plan, ask the plan directly. These plans can offer extra benefits that Original Medicare doesn’t, and each one is different.

Can I use my HSA or FSA for a wig?

It may be possible. The IRS explains which medical costs these accounts can pay for in Publication 502. It lists a wig bought on a doctor’s advice, for the mental health of someone who has lost all of their hair from disease. Ask your HSA or FSA administrator whether your wig qualifies and what records to keep. The same IRS rule applies to the medical expense tax deduction, and a tax professional can tell you whether it fits your situation.
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Consign your wig

Ready to pass your wig on?

If your wig came from Fortune Wigs and you don’t need it anymore, you can consign it, so another woman can wear it at a gentler price.


When your piece sells, you receive 40% of the sale price, or 80% in store credit toward a future wig. Our consignment page walks you through each step, including the $30 cleaning and processing fee.