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The latest from our Salon Corner
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How to Detangle Your Human Hair Wig Gently
Learn an ends-first detangling method, how to support the hair and cap, and when curls, severe tangles, or shedding need different care.
How to Detangle Your Human Hair Wig Gently
Learn an ends-first detangling method, how to support the hair and cap, and when curls, severe tangles, or shedding need different care.
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How to Choose a Wig Length for Your Daily Life
Understand wig measurements, texture, and where hair falls on you, then choose a length that suits your routine and styling preferences.
How to Choose a Wig Length for Your Daily Life
Understand wig measurements, texture, and where hair falls on you, then choose a length that suits your routine and styling preferences.
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How to Choose a Wig Color That Feels Like You
Compare wig colors in natural light, understand rooted shades and dimension, and ask the right questions before changing a human hair piece.
How to Choose a Wig Color That Feels Like You
Compare wig colors in natural light, understand rooted shades and dimension, and ask the right questions before changing a human hair piece.
Hair Loss Support
If you're facing hair loss from a medical condition or treatment, we're here to help — gently, at your pace. Some insurance plans cover a wig as a cranial prosthesis, and only your plan can tell you.
Helpful links
Quick guides and resources for every wig wearer.
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Frequently Asked Questions
What is your return policy?
You can return any piece within 10 days of receiving it. Shipping time in either direction doesn't count toward the 10 days. This applies to every product, including sale, coupon, Outlet and Fortune Pre-Owned pieces. You have the same 10 days to exchange a piece as you have to return it. The one exception: once we've done work on a piece — cut, styled or colored — it can't be refunded, but we're happy to adjust the style where we can. Returns must be in their original received condition, unworn and unaltered, with tags attached. Original shipping isn't refundable, including any next-day shipping fee. There is no restocking fee. See our return terms for the full details.
How do I care for my human hair wig?
Use a gentle brush, cleanse with sulfate-free shampoo, and let air dry. Avoid direct high heat and always use a heat protectant when styling.
How long will it take to receive my order?
Shipping is free on orders over $300 and usually arrives in 3–5 business days. Under $300, UPS Ground and USPS Ground are $6. Need it sooner? UPS Next Day Air is $20 at checkout, and it arrives the next business day after your order ships. If a piece isn’t in stock, we’ll contact you with an estimated timeline.
How do I choose the right wig?
Our stylists are here to guide you, by phone or in person at our salon. To set up a free consultation, call or text 917-563-4851, email support@fortunewigs.com, or fill out the form on our consultation page, and we’ll arrange a time.
How do I know the color will match my hair?
You can send a photo of your hair to our support team—we’ll help find the closest match. And if the shade isn't right when it arrives, you can send it back within 10 days, as long as it's unworn and unaltered.
Do you provide repair services for wigs?
Yes. We repair wigs that are worn or damaged. Starting a repair request at our Repair Center is free, and we quote the repair once we’ve seen your piece.