Help center

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We’re Here to Help

Quick answers below.
If yours isn't here, write to us — a real person will help you.

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Questions About Orders?

Contact Support
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Need Wig Support?

Repair Help
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Hair Loss Support

If you're facing hair loss from a medical condition or treatment, we're here to help — gently, at your pace. Many insurance plans cover a wig as a cranial prosthesis.

Frequently Asked Questions

What is your return policy?

Return window: 10 days from the day you receive your item.

Condition: unworn, unaltered, tags intact.

Not sure? Ask us — we're not happy till you are.

How do I care for my human hair wig?

Use a gentle brush, cleanse with sulfate-free shampoo, and let air dry. Avoid direct high heat and always use a heat protectant when styling.

How long will it take to receive my order?

If your item is in stock, you can expect delivery within 3–5 business days. If it’s not in stock, our team will contact you with an estimated timeline.

How do I choose the right wig?

Our hair specialists are here to guide you. Book a free consultation to try on styles in person or virtually, or use our online guide to measure and match based on your face shape and preferences.

How do I know the color will match my hair?

You can send a photo of your hair to our support team—we’ll help find the closest match. And if you're still unsure, our return policy makes exchanges simple.

Do you provide repair services for wigs?

Yes. We offer professional repair services for wigs that are worn or damaged. Contact us to receive an expert assessment and quote.