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We’re Here to Help

Our goal is to make your experience simple and stress-free.
Find quick answers, or reach out for personalized assistance from our expert team.

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Questions About Orders?

Contact Support
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Need Wig Support?

Repair Help

Repairs & Touch-Ups

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We’re Here to Help

For those experiencing hair loss due to medical conditions or treatments, 
Fortune Wigs offers a variety of high-quality human hair wigs and toppers.

Frequently Asked Questions

What is your return policy?

At Fortune Wigs, we take pride in our premium quality products and are committed to your satisfaction. If you're not completely satisfied, we're here to help.

Return Window: You have 10 days from the date you received your item(s) to initiate a return.

Condition: Items must be unworn, unaltered, and returned in original condition with tags intact.

How do I care for my human hair wig?

Use a gentle brush, cleanse with sulfate-free shampoo, and let air dry. Avoid direct high heat and always use a heat protectant when styling.

How long will it take to receive my order?

If your item is in stock, you can expect delivery within 3–5 business days. If it’s not in stock, our team will contact you with an estimated timeline.

How do I choose the right wig?

Our hair specialists are here to guide you. Book a free consultation to try on styles in person or virtually, or use our online guide to measure and match based on your face shape and preferences.

How do I know the color will match my hair?

You can send a photo of your hair to our support team—we’ll help find the closest match. And if you're still unsure, our return policy makes exchanges simple.

Do you provide repair services for wigs?

Yes. We offer professional repair services for wigs that are worn or damaged. Contact us to receive an expert assessment and quote.