Shipping & Returns

Returns & Exchanges

We want every customer to feel confident and comfortable with their purchase. If your item isn’t the right fit, we’re here to help.

Return Eligibility

You may return any new, unworn, unaltered item within the United States within 10 days of delivery.
Items must be in original condition with all tags attached.

The following items are not eligible for return:

• Consignment Shoppe items
• Outlet wigs (The Outlets)
• Wigs, toppers, or extensions that have been washed, cut, colored, or altered

Refunds & Restocking Fees

Your first return is free.
Any additional returns on future orders will incur a 10% restocking fee.

Refunds typically process within 3–5 business days after your return is received.
Banks may require an additional 5–10 business days for the credit to appear.

How to Start a Return

To begin a return, please contact us with your order number and the item you’d like to send back.
Our team will respond with the correct return instructions.

Email: support@fortunewigs.com

Shipping Information

Shipping and delivery estimates are based on item availability and the shipping option selected at checkout.
Orders placed after 2:00 PM or between Friday and Sunday may require an extra business day to process.

For all shipping questions, feel free to contact us at
support@fortunewigs.com.