Shipping & Returns

Returns

You have 10 days from the day your piece arrives to send it back, and the days it spends in the mail don't count. This applies to everything we sell, including sale, Outlet and Fortune Pre-Owned Consignment Shoppe pieces. You have the same 10 days to exchange a piece as you have to return it.

Return it unworn and unaltered, with its tags attached, for a refund of the purchase price; the original shipping isn't refundable, including any next-day shipping fee. There is no restocking fee. The one exception: once work has been done on a piece (cut, styled or colored), it can't be refunded, though we'll gladly adjust the style where we can.

Contact support@fortunewigs.com or call 917-563-4851 for return instructions and the correct return address, or start it yourself in our Return Center.

Refunds typically process within 3–5 business days after receipt; banks may require a further 5–10 business days to display the credit.

Shipping

Shipping is free on orders over $300 and usually arrives in 3–5 business days. Under $300, UPS Ground and USPS Ground are $6. Need it sooner? UPS Next Day Air is $20 at checkout, and it arrives the next business day after your order ships. Orders ship within 12 business hours at most, though orders placed after 2:00 p.m., or from Friday to Sunday, may need an extra business day. Please contact support@fortunewigs.com with shipping questions.

Read the complete Terms & Conditions, including adjustments, services and basic repairs.