Shipping & Returns

Returns Policy

You may return new, un-altered items purchased within the US excluding those from the dagu or outlet wig section within 10 days of delivery. Your first return will result in a full refund. However any subsequent returns or refunds will be subject to a 10% restocking fee.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please note if an ordered is placed after 2pm or Fri-Sun it may take an additional day. Feel free to email us at with any shipping questions.

Fortune Wigs Personalization Services: Customizing Your Confidence

Welcome to Fortune Wigs' Personalization Services, where we transform your wig or topper into a masterpiece that echoes your personal style. For $300, our specialized service ensures that the wig you've chosen becomes a reflection of your unique beauty and elegance.

Our Personalization Services Include:

  • Expert Cutting & Styling: Our skilled stylists will reshape and style your wig or topper to flawlessly suit your face and style.
  • Highlights & Rooting: Add depth and dimension with custom highlights or rooting, creating a look that's as natural as it is beautiful.
  • Unique Custom Looks: Have a specific look in mind? We're here to make it happen. Share your vision and let us craft a custom style just for you.

Our Commitment to You:

  • 10-Day Money-Back Guarantee: We're committed to your satisfaction. If you're not completely happy with our personalization, we offer a 10-day money-back guarantee, for newly purchased wigs or toppers.
  • Dedication to Satisfaction: Your happiness is our top priority. We collaborate with you every step of the way to ensure your wig or topper is nothing short of perfect.

Ready to customize your look? Fill out the form below and let us bring your vision to life. Your journey to a personalized style, tailored just for you, starts here at Fortune Wigs.