Privacy policy

This policy explains how Fortune Wigs Inc. handles information when you visit our website, shop with us, receive messages or request salon, repair, return, personalization or consignment services.

Information we collect

  • Contact and account information, including your name, email, phone number, billing and shipping addresses.
  • Order and service records, payment status, appointment details, preferences, interests and communications you provide to us.
  • Details and photos you submit with a service or consignment request, and information you choose to share in surveys or customer support.
  • Website and message activity, including pages or products viewed, IP address, device and browser information, and email opens and link clicks.
  • Your subscription, consent and communication preferences.

How we use information

We use this information to process orders and payments, deliver products, manage appointments and service requests, communicate with you, maintain records, provide support, improve our products and website, and understand customer interests. Marketing emails and relevant offers are sent according to your marketing preferences. You can unsubscribe using the link in those emails or contact us. We may also invite feedback or conduct customer research by email, phone or mail.

Providers that help us operate

We share information needed to operate these services with providers for commerce and payments, shipping, hosting and data storage, customer support, analytics and communications. These include Shopify for our store; Klaviyo for email marketing and customer engagement; Postmark and Twilio for service email and text delivery; and Netlify and Supabase for our service application and its records. Shipping information is used by shipping providers to arrange delivery. Site tools also handle information you submit through forms, reviews and chat.

We may disclose information where required by law. Mobile numbers and SMS opt-in information are not sold or shared with third parties or affiliates for their marketing or promotional purposes. Messaging providers may process them to deliver and support messages on our behalf.

Shopify and personalization

Shopify hosts our store and processes information when you visit and shop. Shopify Network Intelligence is enabled: Shopify also uses data from interactions with this store, other merchants and Shopify to support services such as personalization and advertising. Shopify and other providers may process information in other countries.

Read the Shopify Consumer Privacy Policy. You can review and exercise choices concerning Shopify's processing through the Shopify privacy portal. Certain advertising uses may count as sharing or targeted advertising under applicable privacy laws.

Cookies and measurement

Our site uses Shopify cookies for functions such as cart and checkout, analytics tools including Google Analytics, and marketing technologies for advertising and remarketing. These can use IP addresses and similar identifiers. Email tools also measure opens and clicks to help us understand engagement. Browser settings can limit cookies, although this may affect shopping features. Contact us for assistance with your data or marketing preferences.

Text messages and your choices

With your consent, we send appointment and service-related messages. Appointment consent may be provided verbally when booking and recorded in our appointment system; consent is optional and not a condition of booking or purchase. Appointment messages may total up to three per appointment; other service-message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. See the text-message terms.

Access, corrections and other requests

To request access to, correction of or deletion of your information, or to ask about opting out of sharing or targeted advertising, email support@fortunewigs.com. Depending on applicable law, additional rights or exceptions may apply. We may need to verify your identity and retain records needed to complete services or meet legal obligations. Unsubscribing from marketing does not cancel an order or service request.

You can also visit Your privacy choices for Shopify's data-sharing opt-out options where available.

Security and external links

We use safeguards to protect the information we handle, but no transmission or storage system can be guaranteed completely secure. External websites linked from our site have their own privacy practices; this policy does not govern those sites.

Contact and policy updates

Fortune Wigs Inc., 1838 Coney Island Ave, Brooklyn, NY 11230, United States. Email support@fortunewigs.com or call 917-563-4851. We may update this policy as our services or practices change; please review it periodically.