Returns

Start a return

Tell us what you'd like to send back and we'll write to you with the next step, including your prepaid return label. Please keep the piece with you until you hear from us.

You can return any piece within 10 days of receiving it. Shipping time in either direction doesn't count toward the 10 days. This applies to every product, including sale, coupon, Outlet and Fortune Pre-Owned pieces. The one exception: once we've done work on a piece — cut, styled or colored — it can't be refunded, but we're happy to adjust the style where we can. Returns must be in their original received condition, unworn and unaltered, with tags attached. Original shipping isn't refundable, including any next-day shipping fee. There is no restocking fee. See our return terms for the full details.

Your order
It's on your confirmation email, like #13843. If you can't find it, leave this blank and say so below.
The more you tell us, the better we can help — and if something is wrong with the piece, say so here.
You
Where we'll write back to you.
Where the label goes

Your address is used only to address the prepaid return label we email you.

Photos

Optional — but if something is wrong with the piece, a photo tells us more than a paragraph.

    Prefer to email us?

    Email support@fortunewigs.com with your order number, or call 917-563-4851.