Returns

Start a return

Tell us what you'd like to send back and we'll write to you with the next step, including your prepaid return label. Please keep the piece with you until you hear from us.

Returns are accepted within 10 days of delivery, within the US, on pieces that are unworn and unaltered with tags attached. Consignment and Outlet pieces, and any piece that has been washed, cut, colored or altered, cannot be returned. Your first return is free; after that a 10% restocking fee applies. The full policy is on our Shipping & Returns page.

Your order
It's on your confirmation email, like #13843. If you can't find it, leave this blank and say so below.
The more you tell us, the better we can help — and if something is wrong with the piece, say so here.
You
Where we'll write back to you.
Where the label goes

Your address is used only to address the prepaid return label we email you.

Photos

Optional — but if something is wrong with the piece, a photo tells us more than a paragraph.

    Rather just write to us

    Email support@fortunewigs.com with your order number, or call 917-563-4851.