Shipping Fee – Wig Repairs
Shipping Fee – Wig Repairs
Use this to request a shipping label for sending your wig in for repair. Starting a repair request is free.
You pay once, and that covers your piece to us and back. After checkout, we'll email you an estimate and a shipping-label invoice:
- The label is $10 and insures your piece up to $750.
- For pieces worth $750–$2,000, $25 more insures it up to $2,000.
- For pieces worth over $2,000, we'll call you before sending a label.
We'll quote the repair after we see the piece.
You can return any piece within 10 days of receiving it. Shipping time in either direction doesn't count toward the 10 days. This applies to every product, including sale, coupon, Outlet and Fortune Pre-Owned pieces. The piece must be in its original received condition, unworn and unaltered, with tags attached, and original shipping isn't refundable. The one exception: once we've done work on a piece — cut, styled or colored — it can't be refunded, but we're happy to adjust the style where we can. There is no restocking fee. See our return terms for the full details.
Questions about this fee? Call or text 917-563-4851 or email support@fortunewigs.com.
Product Details
Product Details
Use this to request a shipping label for sending your wig in for repair. Starting a repair request is free.
You pay once, and that covers your piece to us and back. After checkout, we'll email you an estimate and a shipping-label invoice:
- The label is $10 and insures your piece up to $750.
- For pieces worth $750–$2,000, $25 more insures it up to $2,000.
- For pieces worth over $2,000, we'll call you before sending a label.
We'll quote the repair after we see the piece.
Condition
| Cleaned and checked | How we prepare each piece |
|---|---|
| Cleaned | Every Pre-Owned piece is professionally deep-cleaned before it’s listed. |
| Inspected | Our stylists check the hair, the cap and the construction of every piece. |
| Condition | Any wear is described in the listing, so you know what you’re getting. |
| We only accept pieces in good condition into the Fortune Pre-Owned Consignment Shoppe. | |
Care Instructions
| Caring for your human hair wig | |
|---|---|
| 1. Brushing | Brush only when it’s dry, from the ends up, and avoid pulling at the base. When it’s wet, use your fingers or a wide-tooth comb. |
| 2. Washing | How often to wash depends on how you wear it — for many clients, every few months is plenty. Never submerge or soak it. Hold it by the cap under cool to lukewarm running water, from the top down to the ends. Smooth sulfate-free shampoo downward, without rubbing, and rinse until the water runs clear. |
| 3. Conditioning | Put conditioner on the ends only, never on the top or the knots. Rinse it the same way. |
| 4. Drying | Press the water out with a towel. Never wring it. Dry it on a wig stand, or blow-dry on medium, pointing down. Avoid heat at the roots and cap area. |
| Not sure how to care for your piece? Call or text us at 917-563-4851. | |
Questions
| Questions & Answers | |
|---|---|
| Is this wig new? | No. This piece is from the Fortune Pre-Owned Consignment Shoppe. It has been gently worn, then professionally cleaned and inspected by our stylists before it was listed. |
| How is my purchase protected? | Every Pre-Owned piece is inspected before it’s listed, and any flaw is described in the listing. Our 10-day return policy applies. For questions about a specific piece, email support@fortunewigs.com. Read our full consignment terms. |
| Can I return this item? | Yes. You can return it within 10 days of receiving it, in its original received condition. Shipping time in either direction doesn’t count toward the 10 days. |
| Will the wig be styled when I receive it? | Each Pre-Owned piece arrives as it appears in its listing photos. |
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