FAQ - General
| Questions & Answers – General | |
|---|---|
| What is your return policy? | At Fortune Wigs, we take pride in our premium quality products and are committed to your satisfaction. If you're not completely satisfied, we're here to help. Return Window: You have 10 days from the date you received your item(s) to initiate a return. Condition: Items must be unworn, unaltered, and returned in original condition with tags intact. |
| How do I care for my human hair wig? | Use a gentle brush, cleanse with sulfate-free shampoo, and let air dry. Avoid direct high heat and always use a heat protectant when styling. |
| How long will it take to receive my order? | If your item is in stock, you can expect delivery within 3–5 business days. If it’s not in stock, our team will contact you with an estimated timeline. |
| How do I choose the right wig? | Our hair specialists are here to guide you. Book a free consultation to try on styles in person or virtually, or use our online guide to measure and match based on your face shape and preferences. |
| How do I know the color will match my hair? | You can send a photo of your hair to our support team—we’ll help find the closest match. And if you're still unsure, our return policy makes exchanges simple. |
| Do you provide repair services for wigs? | Yes. We offer professional repair services for wigs that are worn or damaged. Contact us to receive an expert assessment and quote. |
Fortune Wigs Personalization Services: Customizing Your Confidence
Welcome to Fortune Wigs' Personalization Services, where we transform your wig or topper into a masterpiece that echoes your personal style. For $300, our specialized service ensures that the wig you've chosen becomes a reflection of your unique beauty and elegance.
Our Personalization Services Include:
- Expert Cutting & Styling: Our skilled stylists will reshape and style your wig or topper to flawlessly suit your face and style.
- Highlights & Rooting: Add depth and dimension with custom highlights or rooting, creating a look that's as natural as it is beautiful.
- Unique Custom Looks: Have a specific look in mind? We're here to make it happen. Share your vision and let us craft a custom style just for you.
Our Commitment to You:
- 10-Day Money-Back Guarantee: We're committed to your satisfaction. If you're not completely happy with our personalization, we offer a 10-day money-back guarantee, for newly purchased wigs or toppers.
- Dedication to Satisfaction: Your happiness is our top priority. We collaborate with you every step of the way to ensure your wig or topper is nothing short of perfect.
Ready to customize your look? Fill out the form below and let us bring your vision to life. Your journey to a personalized style, tailored just for you, starts here at Fortune Wigs.
