FAQ - General
| Questions & Answers – General | |
|---|---|
| What is your return policy? | At Fortune Wigs, we take pride in our premium quality products and are committed to your satisfaction. If you're not completely satisfied, we're here to help. Return Window: You have 10 days from the date you received your item(s) to initiate a return. Condition: Items must be unworn, unaltered, and returned in original condition with tags intact. |
| How do I care for my human hair wig? | Use a gentle brush, cleanse with sulfate-free shampoo, and let air dry. Avoid direct high heat and always use a heat protectant when styling. |
| How long will it take to receive my order? | If your item is in stock, you can expect delivery within 3–5 business days. If it’s not in stock, our team will contact you with an estimated timeline. |
| How do I choose the right wig? | Our hair specialists are here to guide you. Book a free consultation to try on styles in person or virtually, or use our online guide to measure and match based on your face shape and preferences. |
| How do I know the color will match my hair? | You can send a photo of your hair to our support team—we’ll help find the closest match. And if you're still unsure, our return policy makes exchanges simple. |
| Do you provide repair services for wigs? | Yes. We offer professional repair services for wigs that are worn or damaged. Contact us to receive an expert assessment and quote. |