Return & refund policy

Your 10-day return window runs from the day you receive your piece until the day you send it back. Shipping transit time is excluded. This applies to discounted and coupon purchases, Outlet pieces and Fortune Pre-Owned.

Returns within the United States must be in their original received condition, unworn and unaltered, with tags attached. Pieces that have been washed, cut, colored, thinned, customized, worn or otherwise altered are not eligible for a refund. Wigs cut and styled by Fortune may be exchanged during the same 10-day window, but cannot be refunded.

Your first return has no restocking fee. Subsequent returns carry a 10% restocking fee; exchanges have no restocking fee. Shipping costs and completed services are not refundable.

Contact support@fortunewigs.com or call 917-563-4851 for return instructions and the correct return address. Please allow time to send your piece back within the window. You can also begin through our Return Center.

Please allow up to four weeks from sending your package for a refund to reach your account, though many refunds arrive sooner. This estimate includes return shipping time, 3–5 business days for processing after receipt and another 5–10 business days for your bank.

Read our complete Terms & Conditions.